GroupDocs provides unlimited free technical support for all of its products. Support is available to all users, including evaluation. The support is provided at Free Support Forum and Paid Support Helpdesk.
GroupDocs Free Support Forum
If you need help with GroupDocs.Viewer, consider the following:
- Make sure you are using the latest GroupDocs.Viewer version before reporting an issue. See GroupDocs Artifact Repository to find out about the latest version.
- Have a look through the forums, this documentation, and the API Reference before reporting an issue – perhaps your question has already been answered.
- Post your question at GroupDocs.Viewer Free Support Forum, and we’ll assist you. Questions are answered directly by the GroupDocs.Viewer development team.
- When expecting a reply on the forums, please allow for time zone differences.
Paid Support Helpdesk
The paid support issues has higher priority comparing to the free support requests.
- Post your question at the Paid Support Helpdesk to set higher priority for the issue.
Report an Issue or Feature Request
When posting your issue, question, or feature request with GroupDocs.Viewer, follow these simple steps to make sure it is resolved in the most efficient way:
- Include the original document and possibly the code snippet that is causing the problem. If you need to attach a few files, zip them into one. It is safe to attach your documents to GroupDocs.Forums because only you and the GroupDocs developers will have access to the attached files.
- Add information about the environment you are facing the issue.
- Try to report one issue per thread. If you have another issue, question, or feature request, please report it in a separate thread.