Technical Support Leave feedback

GroupDocs provides unlimited free technical support for all of its products. Support is available to all users, including evaluation. The support is provided at Free Support Forum, Paid Support Helpdesk and Paid Consulting.

Note

Please note that GroupDocs does not provide technical support over the phone. Phone support is only available for sales and purchase questions.

The GroupDocs Free Support Forum is available to all users and provides:

• Direct access to the GroupDocs.Total development team
• Community-driven support and knowledge sharing
• No time limitations on support requests
• Access to historical solutions and discussions

The Paid Support Helpdesk offers:

• Higher priority response times
• Dedicated support team
• Extended support hours
• Priority issue resolution

We can work together with you on your project and develop a part or complete application. If you need new features in the existing GroupDocs product or to create API for new file formats, send us a request at consulting.groupdocs.com/contact.

1. Ensure you’re using the latest version of GroupDocs.Total
   • Check GroupDocs.Total and GroupDocs.Total.NETFramework packages for updates
2. Review existing resources:
   • Search the documentation
   • Check the API Reference
   • Browse the support forum for similar issues

When reporting an issue, include:

1. Required Information:

   • Original document(s) causing the problem
   • Code snippet demonstrating the issue
   • Environment details (OS, .NET version, etc.)
   • Steps to reproduce the issue

2. Best Practices:

   • Create a separate thread for each issue
   • Use clear, descriptive titles
   • Attach files in ZIP format if multiple files are needed
   • Allow for time zone differences when waiting for responses